Policies & Legal

By accessing and using PetShopIndia.com, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service apply to all visitors, users, and others who access the service (the "Service").

User Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials
• You agree not to use the Service for any illegal or unauthorized purpose
• You must not transmit any harmful, malicious, or unethical content
• You agree to comply with all laws and regulations

Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, pricing, or other content on our website is accurate, complete, reliable, current, or error-free. If a product offered is not as described, your sole remedy is to return it unused.

Limitation of Liability

PetShopIndia shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service, even if we have been advised of the possibility of such damages.

PetShopIndia ("we" or "us" or "our") operates the PetShopIndia.com website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

• Account Information: Name, email, phone number, address
• Pet Profile Information: Pet name, species, breed, age, health notes
• Usage Data: Browser type, IP address, pages visited, time spent
• Payment Information: Processed securely through Razorpay

Use of Data

PetShopIndia uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to the Service
• To allow you to participate in interactive features
• To provide customer support
• To gather analysis or valuable information so we can improve the Service

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Returns Eligibility

• Items can be returned within 7 days of delivery
• Product must be unused and in original packaging (food, health products)
• Subscription items cannot be returned once delivered
• Damaged or defective items can be reported immediately

Refund Process

1. Initiate return request in your account under "Orders"
2. We'll provide a prepaid return label (where applicable)
3. Ship the item back to us
4. Once received and verified, refund is processed to your original payment method
5. Refunds typically appear within 5-7 business days

Non-Returnable Items

• Prescription medications (must contact us directly)
• Opened/partially used food items
• Items damaged due to mishandling after delivery
• Personalized or custom orders

PetShopIndia complies with India's Consumer Protection Act (CCPA) and explicitly prohibits all 13 dark patterns regulated under the law:

• ✅ No false urgency or countdown timers
• ✅ No hidden fees (drip pricing)
• ✅ No automatic item addition (basket sneaking)
• ✅ No forced account creation for checkout
• ✅ No subscription traps
• ✅ No confirm-shaming
• ✅ No misdirection or hidden opt-outs

We believe ethical design is better design. All pricing is transparent, subscriptions are easy to cancel, and user choice is always respected.